Refund Policy

For bills with a Total Billed Amount of $1,000 or more (before insurance adjustments or payments), if your completed Billyze report contains no Qualifying Findings, you may request a full refund of the Billyze report fee within 30 days of receiving your report.

An approved refund is processed by Billyze within 14 business days. Your bank or card issuer may take additional time to post the credit to your account.

The refund covers the amount actually paid to Billyze for the report, after any discount or promotional code. If a promotional code reduced the report price, the refundable amount is the discounted amount you actually paid — not the undiscounted list price.

To request a refund under this guarantee:

• your bill must have a Total Billed Amount of $1,000 or more (before insurance adjustments, payments, or patient responsibility)
• the completed Billyze report must contain no Qualifying Findings (see "What is a Qualifying Finding?" below)
• you must submit your request within 30 days of receiving your report
• the refund applies to the Billyze report fee only — it does not guarantee any refund, reduction, savings, correction, or outcome from the hospital, provider, or insurer

To request a refund, email support@billyze.com with your Report ID. Billyze reviews each request manually. Guarantee eligibility is not determined automatically.

A "Qualifying Finding" is a specific finding in your Billyze report that identifies a charge or billing pattern and provides a reasonable basis to ask the hospital to clarify, verify, review, or correct it.

A finding does not qualify solely because a charge slightly exceeds a pricing benchmark or automated threshold. General informational observations, minor threshold differences, and weak or inconclusive signals do not, by themselves, count as Qualifying Findings.

Potential duplicate charges may qualify when the information available on the bill provides a reasonable basis to verify whether the same item or service was billed more than once. A duplicate pattern that cannot reasonably be distinguished from a legitimate repeated service does not, by itself, count as a Qualifying Finding.

Whether a finding qualifies is determined by Billyze through manual review. Guarantee eligibility is not automatically determined from the number of findings, detector triggers, or charge amounts in the report.

If the report cannot be generated due to a technical issue caused by Billyze, the user may request a refund by contacting support@billyze.com within 30 days of purchase.

To request a refund under this provision, include:

• your Report ID (or the email address used for purchase if no report was generated)
• a description of the technical issue

Eligible refunds are processed within 14 business days after the request is reviewed and approved. Your bank or card issuer may take additional time to post the refund.

Because Billyze provides a digital report delivered electronically, refunds are generally not available once the report has been successfully generated and delivered, except under the Money-Back Guarantee (Section 1), the Technical Failure Refund (Section 2), or where required by law.

Refunds are generally not available because:

• you changed your mind after the report was delivered
• you disagree with the findings in the report
• a provider, hospital, insurer, or third party disagreed with the output
• you did not achieve a preferred billing, legal, or financial outcome
• the report was successfully delivered but you chose not to use it

This section does not override the Money-Back Guarantee in Section 1, which applies when the completed report contains no Qualifying Findings on a qualifying bill.

Payment is for access to a software-generated digital billing analysis report. Billyze does not guarantee savings, bill reductions, refunds from providers, corrections, provider responses, or any specific outcome. The Money-Back Guarantee applies to the Billyze service fee only and does not imply any guaranteed billing outcome.

Refunds may also be available where required by applicable consumer protection law in your jurisdiction. This Refund Policy does not limit any rights you may have under applicable law.

If you believe there is a billing problem, please contact us at support@billyze.com before initiating a chargeback, so we can review and attempt to resolve the issue directly.

We may update this Refund Policy from time to time. The version in effect at the time of purchase will generally apply to that purchase.